Writing & Editing Experience

Salesforce – San Francisco, CA
Trailhead Editor, July 2017–present

  • Edit content (badges) added to Trailhead in monthly releases
  • Work with writers to develop outlines and organize their writing logically
  • Help writers adhere to Trailhead's casual, engaging voice & tone
  • Lead trainings on writing multiple-choice questions and hands-on coding challenges

Associate Technical Writer, August 2016–July 2017

  • Wrote documentation across three releases for multiple development teams
  • Reviewed all new text added to Salesforce as part of the UI Text Review Team
  • Coordinated tweets to 16K followers from the @salesforcedocs Twitter handle
  • Contributed to and coordinated Doc Team entries on the Salesforce Admin Blog

Technical Writing Intern, May 2015–May 2016

Pittsburgh Magazine – Pittsburgh, PA
Editorial Intern, January 2016–May 2016

  • Worked directly for the magazine's food & drink editor
  • Reported on local events and points of interest
  • Wrote blurbs for the daily email newsletter, as well as longer features and profiles

OSIsoft, LLC – San Leandro, CA
Information Development Summer Intern, May 2014–August 2014

  • Wrote documentation and help files for OSIsoft's PI software suite
  • Maintained the company's online help system

The Tartan – Pittsburgh, PA
Editor-in-Chief, January 2015–January 2016
News Editor, August 2013–January 2015
Staffwriter, December 2012–August 2013

  • Edited the content of a 12-page broadsheet newspaper with a circulation of 6K
  • Managed a 25-person editorial staff and made pertinent content decisions
  • Wrote articles weekly for the News, SciTech, and Arts & Culture sections of the paper


Carnegie Mellon University – Pittsburgh, PA
Bachelor of Science in Technical Writing & Communication
Additional Major in English

Other Experience

Undergraduate Student Senate
Communications Committee Chair, May 2014–December 2014
Dietrich College Senator, May 2013–May 2014

  • Managed Senate's social media presence on Twitter and Facebook
  • Coordinated tabling and other outreach to the student body
  • Participated in discussions and votes on student life and student organization finances


Writing & Editing

  • Experienced with writing and editing software documentation
  • Proficient in Adobe InDesign, Microsoft Office, and Madcap Flare
  • Proficient in DITA, XMetaL, Oxygen, and Markdown
  • Strong copy editing skills


Sigma Tau Delta – English honors society